Returns & Exchanges

At CIGA Design, we strive for excellence in every timepiece; however, if you are not completely satisfied with your purchase, you may return or exchange your watch within 30 days of delivery in its original, unworn condition.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and shipping instructions.

2

Secure Packaging

Place the watch in its original designer packaging, including all protective films, manuals, and authentication cards to ensure the item remains protected during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you retain a copy of the tracking receipt.

4

Quality Inspection & Refund

Once our technicians verify the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing